Do You Provide Refunds?
For questions about refunds, contact us directly. Note that they payment and refunds information are spelled out in our contracts, but we are happy to answer any questions you have.
What is Your Payment Policy?
What's Our Payment Policy? Click HERE
Can we change our playlist after submitting it?
Yes. With our online music planning system you can make changes at any time. However, all final changes must be completed in the system one week before the wedding date.
Do you attend our wedding rehearsal?
No. Its not necessary due to the fact we have an extension online planning system and that I get a detailed timeline from you. I also show up 2-3 hours early to prepare.
What if someone trips over a cord or speaker?
I secure all cords and gear to meet safety standards, and I'm insured in case anything does go wrong.
Do you stay the whole night?
Yes—when you book me for your reception, I’m there from start to finish. No clock-watching here. The Gold and Total packages come with 6 contiguous hours of music, while the Silver package comes with 5 contiguous hours.
Do you have liability insurance?
Yes, I carry full liability insurance. Many venues require it—and I’m happy to provide documentation.
Do you have a Terms of Service for usage of this website?
Yes, we do. Our policy is located here
Do you have a Privacy Policy for your website?
Yes, we do. Our policy is located here.
Do you play songs with profanity?
We play the radio edit versions of songs, which are normally the “cleanest” versions available (as opposed to the original albums, which are often laced with profanity). Despite having the cleaner versions of songs, many parents find particular songs inappropriate. When playing for groups with children, we will self-censor to a level we think is [...]
How far do you travel?
We can and do travel all over Indiana. If the venue is more than one hour from our base of operations (Pendleton, IN), there's a one-time travel fee of $180. However, no matter where your event is, we can come to you; just contact us and we can work it out.
When will you arrive on the day of the event?
Typically, we arrive 2-2.5 hours before the event start time, depending on how much equipment is required for the event. Our tear down time after the event is usually around 1-2 hours. Unlike some other DJ’s, we don’t not charge extra for set up and tear down time.
What will the DJ wear at my event?
Our professional DJs typically wear business casual (polo and slacks) to events unless otherwise informed by our client. However, for weddings, our DJs normally wear shirt and tie.
Do you take requests from event guests?
Our first priority is to play music from a list you provide and then fill in other event appropriate music. We will take requests unless you do not want us to do so.
How early should I book my event?
Start planning early and avoid the headaches. As for booking with us, we can book events 1 or more years in advance. We recommend that you contact us as early as 1 year before you event but not later than 3 weeks, if possible. Weddings, should be booked at least 6+ months in advance. However, if [...]
Should we tip the DJs?
We leave this up to our clients to let us know when we’re planning the event. As a general rule it is a nice gesture for service-based personnel to be tipped if you have received service that pleases you. We seem to typically be offered between $1 and $5 for song requests, and if our [...]
Are you insured?
We do carry DJ liability insurance through Penn-Star Insurance for all contracted events. We can provide clients a certificate upon request for their event. We recommend that the client or venue owner also carry insurance for their event. If necessary, you can purchase one day event insurance very inexpensively at websites like https://www.theeventhelper.com/. [...]
